Refund policy
Return & Refund Policy
Last Updated: July 2026
At Different by Design, every item is made especially for you after you place your order. Because each product is custom made, we ask that you review your order carefully before completing your purchase.
Returns
Due to the custom nature of our products, we do not accept returns or exchanges for:
- Ordering the wrong size
- Changing your mind
- Choosing the wrong color or design
- Accidental orders
Please review product descriptions, sizing charts, and your order details carefully before purchasing.
Damaged, Defective, or Incorrect Items
Your satisfaction is important to us.
If your order arrives:
- Damaged
- Defective
- Misprinted
- Incorrect
Please contact us within 30 days of receiving your order.
To help us resolve the issue quickly, include:
- Your order number
- A description of the problem
- Clear photos showing the issue
If your claim is approved, we'll gladly provide a replacement or refund at no additional cost.
Lost Packages
If your tracking shows your package has not arrived within a reasonable timeframe, please contact us.
We'll work with our fulfillment partner and the shipping carrier to investigate the issue and determine the best solution.
Order Changes & Cancellations
Because orders begin production shortly after they're placed, we cannot guarantee changes or cancellations once an order has been submitted.
If you need to make a change, please contact us as soon as possible. If production hasn't started, we'll do our best to accommodate your request.
Refunds
Approved refunds will be issued to your original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Contact Us
If you have any questions about your order, we're happy to help.
Different by Design
Email: differentbydesignbylacirose@gmail.com